Tracking order

Thank you for shopping at EderHaize. We understand how important it is to know where your order is, and we are committed to providing you with a clear and reliable tracking experience. Below you will find a step-by-step guide to tracking your Shorts, T-Shirts & Tops, or Two-Piece Sets from the moment they leave our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, you will receive an email from [email protected] containing your unique tracking number. This email is sent automatically after your package is handed over to the carrier. Please check your inbox (and spam folder) for a message with the subject line: “Your EderHaize Order Has Shipped.”

Step 2: Choose a Tracking Method

You can track your package using one of the following methods:

  • Direct Carrier Website: Visit the official website of the shipping carrier indicated in your shipping confirmation email (e.g., USPS, FedEx, DHL, or UPS). Enter your tracking number on their homepage to see real-time updates.
  • Third-Party Tracking Service (Recommended): For a unified view of all your shipments, we recommend using a reliable third-party tracking platform. These services consolidate tracking information from multiple carriers into one easy-to-read dashboard.

Step 3: Use a Reliable Third-Party Tracking Tool

We suggest using 17Track for its accuracy and global coverage. Here’s how to use it:

  1. Go to www.17track.net .
  2. Enter your tracking number in the search bar on the homepage.
  3. Click the “Track” button. The system will automatically detect the carrier and display the latest status, including location, transit milestones, and estimated delivery date.
  4. You can also download the 17Track mobile app for push notifications on your phone.

Other trusted alternatives include PackageRadar ( www.packageradar.com ) and AfterShip ( www.aftership.com ), both of which offer similar functionality.

What to Expect During Tracking

Your tracking information will typically show the following stages:

  • Label Created: The shipping label has been generated, but the package has not yet been scanned by the carrier.
  • In Transit: The package is moving through the carrier’s network. Updates may take 24–48 hours to appear, especially for international shipments.
  • Out for Delivery: The package is with the local delivery driver and should arrive today.
  • Delivered: The package has been delivered to the address provided at checkout.

Need Help?

If you have not received a tracking number within 5 business days of placing your order, or if your tracking status has not updated for more than 7 days, please contact our support team at [email protected]. Provide your order number and we will investigate promptly. Please note that we do not offer phone support; all inquiries should be directed to our email.

We appreciate your trust in EderHaize and hope you enjoy your new shorts, tops, or two-piece sets!